The General Data Protection Regulation (GDPR) which applies from 25 May 2018 is included in this Privacy Notice. In particular, it deals with the following rights for individuals:
- the right to be informed;
- the right of access;
- the right to rectification;
- the right to erasure;
- the right to restrict processing;
- the right to data portability;
- the right to object; and
- the right not to be subject to automated decision-making including profiling.
SECTION 1 – WHAT WE HOLD AND WHAT DO WE DO WITH YOUR DATA?
When you contact Acleanerplace Cleaning Services (ACS) as part of the purchasing of our service, we collect the personal data (information) you give us such as your name, address, telephone number and email address. This information is collected in order to re-contact you, the customer, and determine your service requirements. If you then decide to purchase a service, your information is retained until the service carried out by ACS; thereafter your information is deleted from our computer system. Having made an email enquiry and you do not purchase a service from ACS your information is deleted from our systems.
Email marketing: ACS does not participate in email marketing.
What information is being collected?
The only information collected by ACS, as provided by you, is your email address, Name, and telephone number.
Who is collecting it?
The information is collected by the owner of ACS, Tom Wright.
How is it collected?
The information is collected by a. The ACS website’s ‘Contact Us’ page, b. By telephone (customer initiated) and c. Facebook’s messenger service.
Why is it being collected?
The information is collected solely for the purpose of re-contacting you in order to ascertain your service requirements to be provided by ACS.
How will it be used?
Your information is used to re-contact you and latterly, if you purchase (contract) a service, to provide details to travel to your location and re-contact you in the event of a communications problem/delay etc.
Who will it be shared with?
All information collected on you, in as much as your email address, Name, address and telephone number is not shared to any third-party and is retained solely for the use of ACS by way of re-contacting you (the customer) in order to ascertain your service requirement (s).
What will be the effect of this on the individuals concerned?
The effect of this to customers of ACS will be minimal. You will be happy to know that all information, as stated above, will only be used for its intended purpose (contacting) and will be destroyed on the completion of any service provided by ACS.
Is the intended use likely to cause individuals to object or complain?
None are foreseen.
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card for a service, we imply that you consent to our collecting is necessary for the performance of a contract” between ACS and you (the customer).
If we ask for your personal information for a secondary reason, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.
How do I withdraw my consent?
You have the right to withdraw your consent and if after you opt-in, and you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at email@example.com or telephoning us at 01786 817401.
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 – HOSTING/PAYMENTS
If you choose a direct payment gateway to complete your service, then Secure Trading stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your service transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
SECTION 5 – THIRD-PARTY SERVICES
In general, we do not have third-party providers that use our service website and therefore access to your information. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
When you click on a hyperlink on our website they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If at the point of purchase by credit card and you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
The cookies in use by this website to deliver the Google Analytics service are described in the table below.
|Google Analytics||These cookies are used to store information, such as what time your current visit occurred, whether you have been to the site before, and what site referred you to the webpage.
These cookies contain no personally identifiable information but they will use your computer’s IP address to know where in the world you are accessing the Internet.
Google stores the information collected by these cookies on servers in the UK and the United States. Google may transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.
For more information on the usage of cookies by Google Analytics please see the Google website. A link to the privacy advice for this product is provided below for your convenience.
- Windows Internet Explorer/11/12/10
- Google Chrome
SECTION 7 – AGE OF CONSENT/MAJORITY
By using this site, you represent that you are at least the age of consent/majority in your region and place of residence, or that you are the age of consent/majority in your region or place of residence and you have given us your consent to allow any of your minor dependents to use this site.
If ACS is acquired or merged with another company, your information may be transferred to the new owners so that it may continue to sell services to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact Tom, the site’s Privacy Compliance Officer at firstname.lastname@example.org.
Terms & Conditions
This website is operated by Acleanerplace Cleaning Services (ACS). Throughout the site, the terms “we”, “us” and “our” refer to ACS. ACS offers this website, including all information, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing a service from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or purchase any service. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current website shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our website is hosted on a third party secure server. They provide us with an online presence that allows us to advertise our services to you.
SECTION 1 – ONLINE SERVICE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of consent/majority in your region or place of residence, or that you are the age of consent/majority in your region or place of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our services for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your service.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the website, use of the website, or access to the website or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 – MODIFICATIONS TO OUR SERVICE AND PRICES
Prices for our services are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 – OUR SERVICES
Certain services may be available exclusively online through the website. These exclusive (discounts etc) services may have limited time span and are subject cancellation at short notice.
We reserve the right but are not obligated, to cancel the purchase of our services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. All descriptions of our services and pricing are subject to change at any time without notice at the sole discretion of ACS. We reserve the right to discontinue any service at any time.
We warrant the quality of our services, information and other material purchased or obtained by you will meet your expectations and is guaranteed for seven days from the point of service. All prices are valid for 14 days from the time of quotation. Payments of services provided are due at the time of completion.
SECTION 6 – ACCURACY OF BILLING INFORMATION
We reserve the right to refuse any service purchase you place with us. We may, in our sole discretion, limit or cancel per person, per business or per household. These restrictions may include services bought by or under the same customer, the same credit card. In the event that we make a change to or cancel a service, we will attempt to notify you by contacting the email /phone number provided at the time the service agreement was made. We reserve the right to limit or prohibit services.
You agree to provide current, complete and accurate name, address and telephone number information for all service agreements made by you. You agree to promptly update your information, including your email address, name and telephone details, so that we can contact you as needed.
SECTION 7 – OPTIONAL TOOLS
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 – THIRD-PARTY LINKS
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example photographs) or without a request from us you send suggestions, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 – PERSONAL INFORMATION
SECTION 11 – ERRORS, OMISSIONS AND INACCURACIES
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions and offers, We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information if any information in our services or on any related website is inaccurate at any time without prior notice (including after you have submitted your requirements).
We undertake no obligation to update, amend or clarify information in our services, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 – USERS THAT ARE PROHIBITED
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 – LIMITATION OF LIABILITY: DISCLAIMER OF WARRANTIES
We cannot guarantee, represent or warrant that your use of our website will not be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the website will be accurate or reliable.
You agree that from time to time we may remove the website for indefinite periods of time or cancel our services at any time, without notice to you.
You expressly agree that your use of, or inability to use, the website is at your sole risk. Our services delivered to you through the website are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, limited warranties or conditions of any kind, either express or implied, including all implied warranties or conditions quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall ACS, employees, contractors, be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless ACS, contractors, subcontractors and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.
SECTION 15 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Scotland within the United Kingdom.
SECTION 19 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at email@example.com